Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at info@yisshome.com. Please note that returns will need to be sent to the following address: 108-118 Brea Canyon Road, City of Industry, CA 91789.
Return Shipping Costs
If the return is due to a change of mind, incorrect order, or other customer-initiated reasons, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.
If the return is due to shipping damage, lost package, carrier error, or a mistake on our part (such as wrong item sent or defective product), YISSHOME will provide a prepaid return shipping label at no cost to you.
Damages and Issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns will be approved under the following circumstances:
- The item arrived damaged or defective
- The wrong item was delivered
- The item does not match the product description on our website
- The item was lost during shipping
For change-of-mind returns, we accept returns within 30 days of delivery, provided the item is in its original condition and unused. Return shipping costs will be the responsibility of the customer in this case. A restocking fee of $15.00 per order will be deducted from your refund.
If your return is accepted, we'll send you a return shipping label (for damage/wrong item cases) or instructions on how and where to send your package at your own cost (for change-of-mind returns). Items sent back to us without first requesting a return will not be accepted.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@yisshome.com.
You can always contact us for any return question at info@yisshome.com