Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are secured with SSL encryption.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at info@yisshome.com or call +1 (213) 370-7389. Once an order has been processed for shipment, we are unable to make changes.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders to the contiguous United States (48 states). We do not currently ship to Alaska, Hawaii, Puerto Rico, or other US territories.

How long does delivery take?

Due to the size and weight of our furniture, we use freight and white-glove delivery services:

• Standard Freight Delivery: 7–14 business days
• White Glove Delivery (where available): 10–21 business days, includes room-of-choice placement and packaging removal

How do I track my order?

Once your order ships, you will receive a tracking number via email. Freight shipments may require scheduling a delivery appointment with the carrier.

Products

What materials are your sofas and beds made from?

Our furniture features premium upholstery fabrics including bouclé, chenille, teddy velvet, and polyester. Frames are constructed from solid wood, and cushions use high-density foam for lasting comfort and support.

Do I need tools to assemble the furniture?

Most of our products are designed for easy, tool-free assembly. Assembly instructions are included with every order. Some larger pieces may require minimal tools — this will be noted in the product description.

Are your sofas available in different colors?

Yes, many of our products are available in multiple colors and configurations. Please check the individual product page for available options.

Returns & Refunds

What is your return policy?

Please refer to our Return & Refund Policy for full details. If your item arrives damaged, please note it on the delivery receipt and contact us within 48 hours with photos.

What should I do if my furniture arrives damaged?

Please inspect your order upon delivery. If you notice any damage, note it on the delivery receipt and contact us within 48 hours at info@yisshome.com with photos of the damage. We will work quickly to resolve the issue.

Contact Us

How can I reach customer support?

• Email: info@yisshome.com
• Phone: +1 (213) 370-7389
• Hours: Monday–Friday, 9AM–6PM PST